FAQ's
Here are the most common questions our technical department get asked and of course the answers for you.
Q: Do I need to order a separate flue with the Wallstar?
A: No! To make life easier for installers, we've designed Wallstar complete with its own integral balanced flue. This helps to make the design more compact and means there are no hidden costs for the customer. It's part of our "everything in one box" policy.
Q: Can I run my Wallstar on any type of oil?
A: No! Wallstar's must be run on kerosene (28 second fuel).
Q: Do I need a de-aerator (tiger loop)?
A: Not with Wallstar! We've designed it to work using only a single oil supply pipe from the tank. This saves time and money for installers and saves money for householders.
Q: The oil tank is lower than the boiler, is this a problem?
A: No! The Wallstar & X-ternal will vertically lift the oil approximately 2.5 metres from the outlet of the oil tank.
Q: Are the Wallstar & X-ternal suitable for sealed systems?
A: Yes! Both come with a manual reset high limit thermostat already tested and fitted and the boiler is pressure tested to 3 bar.
Q: I am installing a Wallstar in an unheated garage, will I need to fit a frost thermostat to protect the boiler from freezing?
A: No! Wallstar comes with a frost thermostat already tested and fitted.
Q: I want to install an HRM Wallstar but my outside wall is over 400mm thick. Can I still fit one?
A:You most certainly can! As standard the Wallstar range is designed for walls between 210mm and 340mm thick, however with the addition of a 100mm extension kit, a Wallstar can be installed into a wall with a thickness of up to 440mm.
Q: Do I need to fit a lintel when installing a Wallstar?
A: No! Wallstar's do not require the use of a lintel to support the opening created in the wall.
If your question is not answered you can contact us using the Email form below.